FDBusiness.com

Zensar Technologies, a leading digital solutions and technology services company that specializes in partnering with global organisations across industries on their Digital transformation journey, has announced that 2 Sisters Food Group has seen measurable Return on Digital® with the implementation of Robotic Process Automation (RPA) within their Shared Services Centre. In the last six months, Zensar’ s RPA expertise has helped the company realize visible and measurable outcomes, with streamlining of the financial framework and operations specifically in Accounts Receivables cash posting and allocation process.

Employing more than 23,000 people and operating 43 manufacturing sites, 2 Sisters produces a variety of products ranging from pizza to pies, from poultry to puddings, from ready meals to every day meal solutions.

Sandeep Kishore, Chief Executive Officer and Managing Director, Zensar Technologies, comments: “We are delighted to see the business outcomes enjoyed by 2 Sisters Food Group from our RPA solutions. It is encouraging for us to see the positive impact our Return on Digital® framework brings to our customers who have reposed their trust in our capabilities.”

Barry Spenceley, Head of Shared Services, at 2 Sisters Food Group, says: “When we initiated the automation process, we were clear on the operational goals we wanted to achieve. Having seen such clear outcomes, with a clear impact on the enhanced quality of our customer service, we have the confidence to continue the path of automation within the Accounts Receivables cash posting and allocation process. The Zensar team has both the expertise and the understanding of our business to help us through the entire project.”

The engagement is structured towards a step by step implementation of RPA across Cash Posting and Allocation of the customer’s financial operations within their Shared Services Centre. The key business impact enjoyed by the customer can be summarized as follows:

* Since the inception of the project, approx. 97% of tasks are automated, resulting in lean operations and time to complete task ratio

* Approx. £600 million of cash has been posted by Bots, introducing speed to the process

* The bots deployed have worked towards saving time with a 90% reduction in time taken for cash posting; this has made the entire process more efficient

* Due to the amount of cash applications posted in a short time, the analysts can work towards value added tasks such as engaging with customers and enriching the relationship

* Accuracy level has resulted in a better operational framework

* Talent is now diverted to take up more critical tasks, adding to the overall profitability.